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Refund & Returns

We want you to be happy with your purchase, if you would like to return your products please read below our refund policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To start a return, you can contact us at contact@celynsoapery.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will notify you once we have received the returned item and automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

We hope that you love our products, if your anything less, please do not hesitate to contact us. Nikki & Mary